Terms & Service
Sure! Here's the updated version of the Terms and Conditions without the "Effective Date":
Terms and Conditions of Service
Welcome to Mydukani, your trusted eCommerce platform in Kenya. By accessing or using our website www.mydukani.co.ke (the “Site”) and the services offered on or through the Site (the “Services”), you agree to comply with and be bound by the following Terms and Conditions (the "Terms"). Please read them carefully before using our Site and Services.
1. Introduction
Mydukani is an eCommerce platform that allows users to buy and sell products online in Kenya. By using our website, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our website or services.
2. Changes to Terms
We may update these Terms from time to time. We will notify you of any changes by posting the updated Terms on this page, and the new Terms will take effect as soon as they are posted. It is your responsibility to review these Terms regularly.
3. Account Registration
To access certain features of our Site, such as making purchases or selling products, you may be required to create an account. You must provide accurate and up-to-date information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you suspect any unauthorized use of your account, you must notify us immediately at info@mydukani.co.ke.
4. Use of the Site and Services
You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You are prohibited from using the Site in any way that violates any applicable law or regulation, or that may harm Mydukani, other users, or third parties.
You agree not to:
- Engage in fraudulent activities.
- Post or distribute content that is harmful, obscene, or otherwise unlawful.
- Interfere with the operation of the Site or Services.
5. Products and Listings
As a seller on Mydukani, you are responsible for providing accurate descriptions and images of the products you list. Mydukani is not responsible for any inaccuracies or disputes related to the products listed on the Site.
You agree to comply with all applicable laws regarding the sale of goods, including product safety standards and consumer protection regulations.
6. Pricing and Payment
All prices listed on Mydukani are in Kenyan Shillings (KES) unless otherwise specified. We reserve the right to modify prices at any time, but such changes will not affect orders that have already been placed.
Payments for products purchased through the Site are processed through secure payment gateways. You agree to pay all applicable fees, taxes, and shipping charges for orders placed on the Site.
7. Order Fulfillment and Delivery
We aim to process and ship orders as quickly as possible. However, Mydukani is not liable for any delays caused by third-party service providers or other unforeseen circumstances. Delivery times may vary depending on location and product availability.
Sellers are responsible for shipping products promptly and ensuring they reach the buyer in a satisfactory condition.
8. Return and Refund Policy
If you are dissatisfied with a product you purchased, please refer to our [Return and Refund Policy] (link to the actual policy page). We offer returns and refunds in accordance with Kenyan consumer protection laws.
9. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Mydukani or its licensors and is protected by copyright laws. You may not use any content from the Site without prior written permission from Mydukani.
10. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy] (link to actual policy page) to understand how we collect, use, and safeguard your personal data.
11. Limitation of Liability
To the maximum extent permitted by law, Mydukani is not liable for any direct, indirect, incidental, special, or consequential damages, or any loss of profits, data, or goodwill arising from your use of the Site or Services.
12. Indemnification
You agree to indemnify and hold Mydukani, its affiliates, and its employees harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your violation of these Terms or your use of the Site and Services.
13. Termination
We reserve the right to suspend or terminate your account and access to the Site at any time, without notice, if you violate these Terms or engage in conduct that we believe is harmful to Mydukani or other users.
14. Dispute Resolution
Any disputes arising from your use of the Site or Services will be resolved through negotiations or, if necessary, through mediation or arbitration in accordance with the laws of Kenya.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.
16. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Mydukani Ltd.
Website: www.mydukani.co.ke
Email: info@mydukani.co.ke
Phone: 0722 979 220
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
By using the Site and Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
